Program Success Team

The integrated unit of teams powering the full learner journey—connecting strategy, storytelling, support, and service to turn great programs and partnerships into successful student experiences.

All Good Things Come in Threes

The Program Success Team consists of three teams: Enrollment & Student Services, Marketing & Communications, and Program Management.

Karri Kennedy, Senior Director for Program Management and Learner Engagement, oversees the integration of enrollment management and student services, marketing and communications, and program management for all programs supported by the Digital & Professional Learning unit, fostering synergy between these teams and operations.

Program Success Leadership

Karri Kennedy

Senior Director

Program Management and Learner Engagement

karri.kennedy@charlotte.edu

About

Enrollment & Student Services

The Enrollment team engages prospective students for Charlotte Online, professional development, and youth programs and provides guidance and assistance with learning about and enrolling in these specific programs. The Student Services team works with academic departments to make sure their courses are listed correctly and provides assistance with customizing the courses to reflect the online format, provides recommendations for lower division progression course demands, assists students with registration issues, and supports online student success and retention efforts across campus. The team also process undergraduate applications for Charlotte Online programs and houses academic advising for the BS in Professional Studies.

We Assist Students

The team engages prospective students for Charlotte Online, professional development, and youth programs and provides guidance and assistance with learning about and enrolling in these specific programs.

We Support Academic Departments

The team works with academic departments to make sure their courses are listed correctly, supports online student success and retention initiatives, and process undergraduate Charlotte Online application decisioning.

Nicolas Allion

Enrollment Specialist

Enrollment and Student Services

nallion@charlotte.edu

About

Yvonne Billings

Program and Student Support Coordinator

Enrollment and Student Services

ylbillin@charlotte.edu

About

Louise Carte

Program and Student Support Coordinator

Enrollment and Student Services

lcarte@charlotte.edu

About

Denise Cornell

Implementation Specialist

Enrollment and Student Services

dcornel9@charlotte.edu

About

Emily Graumann

Enrollment Specialist

Enrollment and Student Services

egrauman@charlotte.edu

About

Kory Kebea

Program Specialist, Summer Term

Enrollment and Student Services

kory.kebea@charlotte.edu

About

Samantha Maillet

Enrollment Specialist

Enrollment and Student Services

smaille2@charlotte.edu

About

J. McCain

Director

Enrollment Management and Student Services

j.mccain@charlotte.edu

About

Mieke Olin

Enrollment Specialist

Enrollment and Student Services

molin1@charlotte.edu

About

Victoria Post

Enrollment Specialist

Enrollment and Student Services

vpost@charlotte.edu

About

Paula Ruiz Gutierrez

Associate Director of Online Student Success

Enrollment and Student Services

paula.ruiz@charlotte.edu

About

Tyeisha Washington

Enrollment Specialist

Enrollment and Student Services

twashi45@charlotte.edu

About

Marketing & Communications

The Marketing & Communications (MarComm) team attracts and engages prospective students and participants to the programs supported by the Digital & Professional Learning unit.

We Get the Word Out

The team identifies the most effective channels—such as email, social media, web, or print— to promote our programs and ensure the right audiences receive the right information at the right time.

We Handle Branding

Logos, color palette, fonts—the team ensures that the UNC Charlotte brand identity is visually reflected and consistent in all materials.

Chris Duncan

Senior Marketing Manager

Marketing and Communications

Chris.Duncan@charlotte.edu

About

Kendra Jones

Marketing Coordinator

Marketing and Communications

kendra.jones@charlotte.edu

About

Thomas Monks

Marketing Coordinator

Marketing and Communications

tmonks@charlotte.edu

About

Brian Recoma

Marketing Specialist

Marketing and Communications

brecoma@charlotte.edu

About

Elisabeth Thornton

Content Marketing Manager

Marketing and Communications

ethornt4@charlotte.edu

About

Michael Utsman

Associate Director

Marketing and Communications

mutsman@charlotte.edu

About

Franziska Vauth

Marketing Technology Manager

Marketing and Communications

franziska.vauth@charlotte.edu

About

Program Management

The Program Management (PM) team mission is to function as the central nerve center of the Digital & Professional Learning unit, driving strategic and operational collaboration between teams and stakeholders to ensure a portfolio of healthy, high-performing programs, measured by enrollment growth and student success. The program portfolio managed by PM Team members includes Professional Development, Charlotte Online, Youth Programs and Summer Term.

We Drive Program Development

The team drives strategic and operational collaboration between Digital & Professional Learning teams and stakeholders to ensure a portfolio of healthy, high-performing programs.

We Measure Program Health

The team measures program health by enrollment performance and student success and program management team members lead decisions for program priorities and program sunsetting/closures.